What is the tax rate for downtown Atlanta and the Atlanta airport?
Sales tax computed for Downtown Atlanta & Atlanta Hartsfield Airport is 8%.
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Can I get a transfer in a limousine on a Friday night?
Limousine transfers are not available after 3:00 PM Friday and Saturday.
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Do I have to pay for parking at the airport?
Parking & toll fees will be billed at $3.00 flat for all ATL airport arrivals.
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Do I have to pay if my car is late due to traffic?
We are not liable for delays caused by accidents, airlines, breakdowns, weather, traffic, or condidtions beyond our control. We will make an effort to notify you of these conditions.
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Are there any additional charges if I use Cooper-Global on a holiday?
A $25 holiday surcharge will be added for New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, & Christmas Day.
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Are there any additioanl charges for International arrivals at the Atlanta airport?
A $25 international arrival fee will be applied to all international airport arrivals to allow for customs wait time up to 90 minutes.
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What happens when I give you my credit card for payment?
A credit card is required to place a reservation. The total estimated trip amount plus 10% will be pre-authorized prior to the trip. After the trip has been completed our billing department will audit the final trip charges for any applicable additional charges/time and charge the trip to the card on file unless other accepted payment arrangements have been made in advance. We cannot send a vehicle without a valid credit card pre-authorization.
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I'm getting married and I only need to be picked up at the venue and taken to the airport how much would that cost me?
Wedding transfers in a sedan within our Zone 4 area will be charged at $100 plus sales tax, fuel surcharge, & service charge.
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I don't want to pay wait time at the concert, can I do that?
6 hour time gap required between same client transfers in vehicle types other than sedans and SUVs.
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I need a bus all day how do you charge for that?
Each hour past the 10 hour day rate will be charged at the total vehicle hourly charter rate.
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Can I smoke in your vehicles?
Smoking is not permitted in any of our vehicles.
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Can I bring drinks on my trip with me?
For your refreshment we provide complimentary chilled bottled water or sodas in our sedans, suvs, vans, limobus & limousines, please call us for other request.
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What if I want to have drinks on a vehicle that does not have complimentary refreshments?
A $75 clean-up fee will be added for beverage service on minibuses and coach's.
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What happens if I damage something in one of the vehicles?
Any damages will be billed at the cost of repairs to the credit card on file.
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What happens if we leave a really big mess in the vehicle?
Excessive clean-up including spills of staining fulids, ANY bodily fluids, or odors will incur additional clean-up charges for labor and materials of comtaminated surfaces - minimum of $300.
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Do you have camera's in your vehicles?
Vehicles are DriveCAM equipped for visual and audio recording for the safety of our personnel and the protection against civil liabilities in certain circumstances including accident documentation and of incidents which may warrant the manual activation of this system to document unruly, illegal or dangerous situations based solely upon our discretion.
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If I book a four hour charter when does my time start?
Travel time for Atlanta locations within our zone 4 area is computed from the time the vehicle arrives at the pick-up point to the time it returns to the drop-off point (door to door). Additional travel time will be added for locations beyond our zone 4 operating area.
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How much time will my chauffeur wait for me at the airport before I get charged?
Atlanta airport transfers are subject to the following conditions:
-Domestic Flights - For vehicles departing up to 45 minutes after flight arrival time there is no additional charge, after 45 minutes an airport transfer reverts to charter rates.
-International Flights - a $25 International Arrival Fee will be applied to all international arrivals which includes 90 minutes of vehicle wait time.
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How much time will my chauffeur wait for at my hotel before I get charged?
All transfers except commercial flights from Atlanta airport are subject to the following wait time:
-First 15 minutes past scheduled pickup time is no charge.
-After 15 minutes the trip will be charged 25% of base vehicle rate in 15 minute increments.
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Does it cost me more to have my chauffeur meet me inside the airport?
There is no charge for chauffeurs to meet you at the chauffeur stand near the entrance to the baggage claim area for your respective airline for all sedan, suv, & passenger van transfers.
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Are there special meeting procedures for limousines at the airport?
Arrival procedures for limousines, non-passenger vans, and buses arriving on a single flight are scheduled as curbside pickup due to airport parking restrictions. A separate greeter is available to meet you at the entrance of your flights baggage claim are for an additional $50.
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What are the meeting procedures if I have a large group?
For group arrivals - greet staff is available for $40 per hour/per greeter with a 3 hour minimum.
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If I have a corporate account already set up with Cooper-Atlanta do I have to pay a deposit for my trip?
No deposit is required unless reservations exceed $10,000, a 50% deposit would be required and the remaining balance billed at Net 10 upon completion of service.
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If I have never booked a trip Cooper-Global before do I have to pay a deposit for my trip?
Over the road minibus and coach charters - require a 50% deposit upon reservation and 50% balance due 72 hours prior to charter.
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If I have to cancel my trip what is Cooper-Global's policy?
All late cancellations will be billed the base rate multiplied by the vehicle minimum hours, plus service charge and sales tax.
-A minimum of 2 hours notice prior to the scheduled pick-up time for sedans & suv's
-A minimum of 24 hours notice prior to the scheduled pick-up for all Vans, Vanterras, Stretch Limousines, and Minibuses.
-A minimum of 72 hours notice prior to the scheduled pick-up time for Limobuses and Coaches.
Cancellation Policies are Subject to change.
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What if I am not able to make my trip, will I be charged a fee?
A customer's failure to show up at the designated pick-up location will be charged a "No show" fee for the entire amount of the trip. If you cannot locate your chauffeur, you must notify us by phone 770-455-9600 to avoid a "No Show" charge.
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Can Cooper-Global cancel my trip for any reason?
We reserve the right to terminate a trip for unruly, threatening, or unsafe behavior by passengers at anytime.
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